Shipping policy

Thank you for shopping with Catchi 🖤

Each piece is thoughtfully prepared with care and attention to detail. Because many of our items are handmade or produced in small batches, processing times may vary slightly depending on collection launches and order volume.

Processing Time

Orders are typically processed within 3–7 business days.

During collection launches, holidays, or high-volume periods, processing times may be extended slightly. Customers will be notified of any major delays.

Domestic Shipping

We currently ship throughout the United States.

Estimated delivery times:

Standard Shipping: 3–7 business days after processing
Expedited Shipping: delivery estimates provided at checkout

Shipping rates are calculated at checkout unless otherwise stated.

Free Shipping

Free US shipping is available on qualifying orders over $75.

International Shipping

International shipping may be available depending on location. Delivery times and customs fees vary by country.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Packages

Catchi is not responsible for shipping delays caused by:

Carrier issues
Weather conditions
Customs processing
Incorrect shipping addresses provided at checkout

If your package appears lost, please contact the shipping carrier first. If you still need assistance, feel free to contact us.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.